Privacy Statement

Mirabel Technologies Privacy Policy

Mirabel Technologies is committed to the privacy and security of our client’s data.  As a partner in your business, we know that trust is vital to our working relationship. By extension, we are fully aware and deeply respect the same relationship you have with your customers. We have taken and will continue to take every step possible to ensure that all data is kept private and that you are in control of your data at all times.

This document will serve to outline our privacy policy and the steps we take to make sure that your right to privacy is held sacred with regards to our working relationship. We will update this policy from time to time to ensure that we keep up with new regulations, trends and also push for your right to privacy beyond what is mandated or standard within our industries.

To stay on top of any relevant updates to policies and offerings, please subscribe to our newsletter for periodic updates on any new developments by clicking here and providing an email you where you would like to receive these updates.

1. When and where do we collect data?

a. When you visit our website

b. At industry trade events

c. Interactions with our marketing communications

d. Lead forms and registrations for demos and/or events

e. Communications via ticketing system

1.5 Technical Support.

Mirabel agrees to make support available during the term of this agreement between the business hours of 8:30 AM and 5:30 PM EST Mon-Thu, 8:30 AM – 5 PM Friday. Mirabel makes no guarantee about technical support available during non-business hours. Technical support will not be provided to your entire organization. Technical support turnaround time may be up to twenty-four hours during business days, and seventy-two hours during weekends.

2. Our role as data processor

a. Mirabel Technologies serves as a Data Processor to help your storage, analysis, organization and other activities related to the data you collect on clients and prospective clients. We maintain security and do not share the data you enter into our system with outside entities unless compelled by law to do so.

b. Clients of our software serve as Data Controllers and are responsible for adhering to accepted privacy practices and all regulation covering data privacy to remain in good standing with our company and relevant regulators

c. We serve as data controller for our own direct client’s info relevant to the proper service of our software and to ensure that you have an ideal experience.

3. Personal data we collect

a. Mirabel will collect data submitted via various forms (digital and/or physical), emails, tickets submitted for customer service and will also document information discussed in phone, in person and digital communications that are relevant to ensuring proper service

b. Mirabel also maintains a database of information from publicly available sources to help us better identify current and prospective clients and anticipate their needs

c. Mirabel also employs tracking technology on our various websites and digital marketing channels that includes, but is not limited to, cookies, web beacons, IP address lookup and other tracking and identification technology

d. All of the information we collect as a data controller is solely owned by Mirabel Technologies and held in a secure fashion in full accordance with all local laws and customs.

4. Device and usage data

a. Mirabel takes great care to gain a better understanding of our client’s needs by tracking interactions across multiple digital and physical channels to create a cohesive customer service experience by employing tracking tools and integrating multiple marketing and direct communications channels into one profile based system for individualized comprehensive histories of client interactions

b. We also offer the ability to clients to cohesively track usage and interactions across channels in one profile to our clients via The Marketing Manager

c. In both cases, the data collected is the sole property of the respective Data Controller unless prohibited by applicable law

d. In all cases where we track and store data and interactions. The data will be treated in accordance with our security policy and any applicable laws.

5. EU based clients and customers

a. GDPR adoption in the EU affects our ability to comply with applicable laws and provide the same cohesive experience for clients.

b. We are fully GDPR compliant and offer any client or prospect the relevant controls over their data that can be exercised by sending an email to Privacy@mirabeltechnologies.com

6. Sharing of personal data

a. Any data collected and as a client will be your sole property and will not be shared unless compelled to do so by law

b. We share our proprietary database via The Marketing Manager product with any clients of said product. This consists of information found via publicly available records and does not include any interaction data.

c. All interaction data compiled by any client of The Marketing Manager remains that clients possession unless prohibited by applicable law

d. Where applicable, we use retargeting tools to send ads via exchange networks to prospective clients who have expressed interest in our product by visiting our website

e. At times, registration for events, webinars, email blasts and other promotional offerings may be shared with our partners who provide such events and will be expressly communicated at the time of data collections.

7. Your rights regarding your data

a. Your rights to delete, modify, move or take possession of the data we collect will be provided in accordance with applicable law. These rights may include, but are not limited to:

i. Access your personal data

ii. Correct any inaccuracies in personal data

iii. Erase all record of personal data

iv. Restrict access to personal data

v. Transfer personal data

7.1 Term.

The Terms of Service shall be effective upon registration and thereafter shall continue on an annual basis following the completion of any contractual obligation per page one of this agreement (e.g., 12 month minimum contract under the Accelerated Training Program) until terminated with thirty days written notice by either party, or until terminated as specified below.

Revised 7.2 Termination by Mirabel

You acknowledge and agree that Mirabel in its sole discretion, may suspend or terminate your account and/or deny you access to, use of, or submission of Content for, all or part of the Service, without prior notice if you engage in any conduct that Mirabel believes: (a) violates the letter or spirit of any term or provision of the Terms of Service, (b) violates the rights of Mirabel or third parties, or (c) is otherwise inappropriate for continued access and use of the Service. In addition, Mirabel reserves the right to terminate any membership account if that account has been inactive for greater than three hundred and sixty five (365) days. You agree that upon termination, after your data is returned to you, we may delete all files and information related to your account and may bar your access to your account and the Service. Further, you agree that Mirabel shall not be liable to you or any third-party for any termination of your access to the Service.

8. Sensitive data

a. Financial information may be collected for the purposes of billing our software and services

b. All financial processing data, including credit card numbers, are made anonymous and inaccessible for us once we pass the info to the appropriate 3rd party billing company

c. Mirabel maintains no digital records of credit card or other sensitive billing information

d. Data collected on minors that visit our marketing channels is governed by applicable laws and may include a total and complete exclusion of any data collections where applicable

We are striving to always provide our clients with the best possible service and to also help our clients do the same for their own customers, readers and prospective advertisers. We are committed to only collecting data that will help in this process while simultaneously safeguarding that data against any possible data breaches.  We will work tirelessly and in conjunction with any partners to ensure that your data is held privately and securely. Please contact us with any questions or feedback regarding our policies and procedures for data privacy.

Contact info:

Mirabel Technologies

Privacy@mirabeltechnologies.com

(954) 462-4579

1401 E Broward Blvd #206, Fort Lauderdale, FL 33301